Questions for Christopher Mellet
Christopher Mellet, Whale Boat Captain, Eagle Wing Tours
Christopher’s passion for travel has led him participate in international exchange programs both during high school and university while pursuing a business degree from UVic. He now speaks 4 languages and spent 5 years in Mexico managing a dive resort. For the past 5 years he has dedicated his energies to viewing and helping save the Southern Resident Killer Whales. His passion for the whales and customer service contribute to Eagle Wing’s ranking as the#1 whale watching company in Victoria.
Interview Themes:
Advantages and challenges of being carbon neutral
– doing the right thing (but also being unique)
– fighting green-washing
– fighting green-washing
Business skills in tourism
– competitive advantage
– the customer value proposition
– the customer value proposition
Becoming and staying #1 in your field
– what are you selling and how do you guarantee it?
– happy customers are loyal customers
– happy customers are loyal customers
Keeping it fresh, day after day.
– make every experience a unique experience
Where the whales going?
How do you know what to do?
What arte you doing for the nature?
How do you have to do get a license?
How do you guarantee the value?
What do you do for the customers?
What made you want to save whales?
What is the most touching moment you have experienced while working with whales?
What inspired you to start a whale watching tour ?
How do you make each tour different and unique ?
What is green-washing?
What do you do to keep costumers loyalty?
How do you change to fit your client base?
What is green washing
What motivated you to do what you do?
Give an example of something interesting you do to keep your customers happy.