Questions for Christopher Mellet
Christopher Mellet, Whale Boat Captain, Eagle Wing Tours
Christopher’s passion for travel has led him participate in international exchange programs both during high school and university while pursuing a business degree from UVic. He now speaks 4 languages and spent 5 years in Mexico managing a dive resort. For the past 5 years he has dedicated his energies to viewing and helping save the Southern Resident Killer Whales. His passion for the whales and customer service contribute to Eagle Wing’s ranking as the#1 whale watching company in Victoria.
Interview Themes:
Advantages and challenges of being carbon neutral
– doing the right thing (but also being unique)
– fighting green-washing
– fighting green-washing
Business skills in tourism
– competitive advantage
– the customer value proposition
– the customer value proposition
Becoming and staying #1 in your field
– what are you selling and how do you guarantee it?
– happy customers are loyal customers
– happy customers are loyal customers
Keeping it fresh, day after day.
– make every experience a unique experience
1. What’t the green washing?
2. How do you solve the costomer value proposition?
1.How to show your value for customers?
2.How to keep your cool?
3.How to become a loyal customer,what things that you can do ?
What do you do to stay carbon neutral?
How do you stay unique?
what is green-washing
how to keep NO.1 in the field
what`s the most unique experience have you done
how to keep every experience unique