To editor of Globe and Mail

Empathy – or the effects of not having it- has been featured in a number of recent Globe articles. We have now created tools to build empathic organizations and relationships after working with schools and community leaders on questioning techniques. Using nineteen metaphors and bridging from “What’s gone well for you today” instead of how are you, this process of deep listening and active engagement is changing lives out here on the west coast in workshops we have been running this year.

An entrepreneur who came to one of our workshops wrote, ‘How often are you in a diverse group of strangers, where one gets to mention an issue to them, and the rest of the people in the group are solely focused on how they can help you resolve that? That’s what [the process] is to me.’

A physician wrote, “ I asked a patient who was in for an annual exam, what was going well in his life, and it changed his attitude right on the spot — and the rest of the visit, too.  ‘ This ‘new socializing’ helps not only people break out of feeling isolated, it helps uncover new connections and resources for improved life and business prospects.

A teacher, and her class found new meaning and joy of learning from focusing and writing weekly about What’s Gone Well Today at School. The students echoed their teacher in exclaiming , “This is way too much fun.”

We applaud your editors for spotlighting the skill of empathy and encourage your readers and their families and to visit www.whatsgonewelltoday.com to improve their skills and shift their circles of influence to this vital way of being in the world.