Hospitalility and tourism services
Nikki has travelled and worked in a number of places in the world. She has worked in tourism-related fields and is well positioned to talk about opportunities and challenges for youth in the industry today.
- Dealing with surprises
- Choosing your destination and getting there
- Challenges for travellers
- Making the customer’s day
- Goals and rewards
< what student say about Mike’s session >
Meaghan Cursons is currently Manager of Comox Valley Tourism. Her list of community involvement is vast and includes being associate producer, marketing manager and stage crew coordinator for Vancouver IslandMusicFest.. Her ability to work with others, coordinate and manage projects and think big, results in her being in constant demand from a wide range of organizations .She is considered one of the most inspirational speakers in the area. Her high energy and creative passions have also led to her role as singer in the Valley rock band, Big Red Truck. Whether it’s politics , the arts or community, Meaghan continues to help make the Valley a wonderful place to live. What students say about Meaghan
Sam Jones stands out is so many ways. He’s a chef, dreamer, entrepreneur, spokesperson, teacher, leader, manager, raconteur, adventurer. He helped put Victoria on the world coffee map. While owning one restaurant, he also is a major partner in Discovery Coffee, a thriving new shop in downtown Victoria where he’s in charge of the coffee program. .. He also helps other independent businesses train their employees how to make a drink with passion and caring. Customers at Discovery Coffee are also welcome to come to workshops to improve their drinks. All of this instruction is free of charge. Sam is trying to turn people to see coffee as a culinary art. ‘I want them to see the hours and time to make that cup of coffee. How has that cup got from Kenya to Victoria. How does it taste good. It’s educating them to a process of what they are consuming..’ He brings the same passion to his interviewing prospective employees
Christopher’s passion for travel has led him participate in international exchange programs both during high school and university while pursuing a business degree from UVic. He now speaks 4 languages and spent 5 years in Mexico managing a dive resort. For the past 5 years he has dedicated his energies to viewing and helping save the Southern Resident Killer Whales. His passion for the whales and customer service contribute to Eagle Wing’s ranking as the #1 whale watching company in Victoria.
Advantages and challenges of being carbon neutral – doing the right thing (but also being unique)
– fighting green-washing
Business skills in tourism
– competitive advantage
– the customer value proposition
Becoming and staying #1 in your field
– what are you selling and how do you guarantee it?
– happy customers are loyal customers
Keeping it fresh, day after day.
– make every experience a unique experience
Rob Fawcett, Fawcett & Company Cycling Expeditions
After years of running successful cycling tours and expeditions for leading tour companies around the world, he decided to take the leap and start his own company.
Fawcett & Company runs off-road cycling expeditions because that is what Rob loves to do. Rob strongly believes that the mountain bike is the perfect vehicle to take you places you couldn’t otherwise go. In 2005-2006, Rob rode his bicycle around the world. Fawcett & Company is a continuation of that journey – to see how far a bicycle can take you.
Keys to success in founding the VICF (www.vicf.ca)
Challenges in taking an idea out of town, or across the world
Economic benefits of cycling events
Focussing your energy